POPs Call Center
Centralized delivery & call-center orders
A powerful tool to control delivery orders for multi-branch restaurants from a single console.
POPs Call Center is a powerful tool to control delivery orders for multi-branch restaurants. It works over the internet without the need to build private networks (VPN) between branches. Orders received at the call center are forwarded to the right branch based on user-defined criteria applied to the delivery address — an essential tool to reduce the operating cost of multi-branch restaurants.
Centralize delivery orders for multi-branch restaurants, route each call to the right branch by address, and dispatch drivers from one console.
Restaurant chains and groups running delivery from multiple branches.
Faster dispatch, lower operating cost and a consistent customer experience on every call.
Sends orders directly into the branch POPs Restaurant and KDS — no VPN required.
Lifetime license — one-time purchase. No monthly fees, no subscriptions, and your data stays yours.
- Caller ID and repeat-customer lookup
- Branch routing by zone or delivery address
- Works over the internet, no VPN needed
- Driver dispatch and order status tracking
- Order history per customer
- Delivery charge, tax and discount calculation
- 01
Faster delivery dispatch across branches
- 02
Better customer experience on every call
- 03
Lower operating cost — no private network needed
A call center built for Lebanese multi-branch delivery
POPs Call Center consolidates delivery for chains that operate several branches across Lebanon. One team takes the calls; the software matches the delivery address to the correct branch, dispatches the driver and drops the order into that branch's POPs Restaurant and POPs KDS — automatically.
It works over the internet without a VPN, which matters in Lebanon where private inter-branch networks are expensive to build and hard to maintain. Every call, every driver and every ticket is tracked, so operations managers can see exactly where a delivery stands at any moment.
Chains in Beirut, Jounieh, Tripoli and Saida use POPs Call Center to consolidate three or more phone lines into a single, controllable delivery operation.
Powering delivery consolidation for chains across Beirut, Jounieh, Tripoli, Saida and beyond.
